Refund Policy

Last Updated: April 2025

Thank you for subscribing to AI Video (“Service”), provided by Virals Dijital Hizmetler Anonim Şirketi ("we," "our," "us"). This Refund Policy outlines the conditions under which you may request a refund, in addition to your rights under applicable laws.

I. OVERVIEW

AI Video offers digital content through recurring subscriptions. Our subscription services are billed on a recurring basis unless canceled prior to the next billing cycle. Because our services involve instant digital access, all sales are considered final and non-refundable, except as outlined below or required by applicable law.

II. FREE TRIAL

Some users may be eligible for a free trial period. If you do not cancel before the trial ends, you will be charged the applicable subscription fee. You will not be eligible for another free trial if you’ve already used one.

III. PAYMENT METHODS

Payments are processed securely via Paddle. By subscribing to AI Video, you agree to Paddle's billing terms. We do not store your payment details on our servers. If you have billing-related questions, please refer to Paddle’s customer support.

IV. CANCELLATION POLICY

You may cancel your subscription at any time. Cancellation will stop future charges, but you will retain access to the premium features until the end of your current billing cycle. Deleting the app does not cancel your subscription.

If you purchased a subscription or enabled free trial on App Store: If you are eligible for a refund, you’ll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page. If you purchased a subscription or enabled free trial on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from Google's support page.

V. REFUND POLICY

They are submitted within 48 hours of the original transaction.
The user has not made significant use of the Service

Nonconsumable Subscription Products (Credits/Tokens):

Refunds for credits, tokens, or other nonconsumable subscription products are only available if the product was not delivered or could not be used due to verified technical issues. Misuse, accidental purchase, or dissatisfaction with usage does not qualify for a refund. You may be required to provide proof of the issue and that no substantial portion of the product was consumed.

To request a refund:

Email us at [email protected] and include your purchase receipt and the reason for the request.

We reserve the right to deny refund requests that do not meet the conditions above. Refunds, if issued, are made solely at our discretion.

VI. FRAUDULENT CHARGES & CHARGEBACKS

If you initiate a chargeback or payment dispute, your account may be suspended or permanently terminated. We reserve the right to submit evidence to the payment processor demonstrating that the charge was authorized.

VII. CHANGES TO THIS REFUND POLICY

We may revise this Refund Policy from time to time. If we make significant changes, we will notify you via the app or by email. Continued use of the Service after the changes go into effect constitutes your acceptance of the updated Refund Policy.

If you have questions about this Refund Policy or would like to request a refund, please contact us at: [email protected]

We recommend keeping a copy of this policy for your records.